Refund policy

Only products purchased on the wiig.co website can be returned to wiig for a refund. Products purchased in a department store, speciality retailer or elsewhere must be returned to their original place of purchase.

To start a return, you can contact us at info@wiig.com. 

You are responsible for the shipping costs incurred when sending an item back. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

In all cases the original proof of purchase must be provided and the products must be returned within 30 days of receipt for wiig to process any refund.

 

Please retain your postal receipt until you are certain your pacrel has been received by wiig. We may need this if we fail to receive your package.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.